Shipping & Deivery

We process orders between Monday and Friday. Orders will be processed within 3 business days of ordering.

Geographic availability:

Currently, our main sales areas are European and American countries. Our logistics services only provide delivery services in countries such as the United States, Canada and Europe. We are actively working to expand our services to other countries and regions. We apologize for any inconvenience this may cause you and thank you for your understanding and support.

Shipping Method：Standard Shipping

Shipping Time：3-7 business days

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order.

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

If you don’t receive our Customer Service team’s response for an extended period of time (24 hours on weekdays, 48 hours on weekend), please check your Contact email’s Spam folder. Our emails may have been filtered incorrectly by your email server/provider.

At Brunello Cucinelli, we are committed to delivering your order with the utmost care, efficiency, and elegance. This Shipping Policy outlines our delivery methods, timeframes, costs, and related terms.

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1. Shipping Destinations

We ship to most countries worldwide. If your country is not listed at checkout, please contact our Customer Care team for assistance.

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2. Delivery Options and Timeframes

We offer the following delivery services:

Delivery times are estimated from the dispatch date, not the order date. All shipments are handled with premium logistics partners.

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3. Shipping Costs

Shipping costs are calculated at checkout based on your location and selected delivery method.

• Complimentary shipping & returns on all orders.

• Express Shipping may incur an additional fee.

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4. Order Processing Time

Orders are typically processed within 1–2 business days. During high-demand periods, processing times may be extended.

You will receive an email confirmation with tracking details once your order has been shipped.

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5. Duties and Taxes

• European Union: All duties and VAT are included in the final price.

• International Orders (non-EU): Local customs duties and taxes may apply and are the responsibility of the customer.

We recommend checking with your local customs office for more information.

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6. Delivery Notes

• A signature may be required upon delivery.

• We do not ship to P.O. boxes or freight forwarding addresses.

• In case of delivery failure due to incorrect address or recipient unavailability, additional charges may apply.

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7. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. You can track the status of your shipment through the carrier’s website.

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8. Lost or Damaged Items

If your package is lost or arrives damaged, please contact our Customer Care team within 7 days of delivery. We will investigate and provide support or a replacement where applicable.